@import"https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600;700&display=swap";.language-switcher[data-v-016e9a74]{position:relative;z-index:100;margin-left:auto}.language-selector[data-v-016e9a74]{display:flex;align-items:center;gap:6px;background-color:#fff;border:none;padding:8px 12px;border-radius:20px;cursor:pointer;box-shadow:0 2px 8px #0000000d;transition:all .3s ease;font-size:14px;color:#333}.language-selector[data-v-016e9a74]:hover{box-shadow:0 4px 12px #00000014;transform:translateY(-1px)}.globe-icon[data-v-016e9a74]{font-size:16px;color:#4a90e2}.current-language[data-v-016e9a74]{font-weight:600;letter-spacing:.5px}.dropdown-arrow[data-v-016e9a74]{font-size:12px;color:#666;transition:transform .3s ease}.dropdown-arrow.expanded[data-v-016e9a74]{transform:rotate(180deg)}.language-dropdown[data-v-016e9a74]{position:absolute;top:100%;right:0;margin-top:6px;background-color:#fff;border-radius:8px;box-shadow:0 4px 15px #00000014;min-width:150px;overflow:hidden;animation:slideDown-016e9a74 .2s ease;z-index:101}@keyframes slideDown-016e9a74{0%{opacity:0;transform:translateY(-5px)}to{opacity:1;transform:translateY(0)}}.language-option[data-v-016e9a74]{padding:10px 16px;cursor:pointer;transition:background-color .2s ease;font-size:14px;white-space:nowrap}.language-option[data-v-016e9a74]:hover{background-color:#f5f8ff}.language-option.active[data-v-016e9a74]{background-color:#edf2ff;font-weight:600;color:#4a90e2}@media (max-width: 768px){.language-selector[data-v-016e9a74]{padding:6px 10px}.globe-icon[data-v-016e9a74]{font-size:15px}.language-dropdown[data-v-016e9a74]{min-width:130px;right:0}}@media (max-width: 480px){.language-selector[data-v-016e9a74]{padding:5px 8px}.current-language[data-v-016e9a74]{font-size:13px}.globe-icon[data-v-016e9a74]{font-size:14px}.dropdown-arrow[data-v-016e9a74]{font-size:10px}.language-dropdown[data-v-016e9a74]{min-width:120px;right:0;max-width:90vw}.language-option[data-v-016e9a74]{padding:8px 12px;font-size:13px}}*{box-sizing:border-box;margin:0;padding:0;-webkit-touch-callout:none;-webkit-user-select:none;-khtml-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;touch-action:manipulation}body{font-family:Poppins,sans-serif;line-height:1.6;color:#2c3e50;background:linear-gradient(135deg,#f5f7fa 0%,#e4edf5 100%);min-height:100vh}.app-container{max-width:1200px;margin:0 auto;padding:30px 20px}header{display:flex;justify-content:space-between;align-items:center;margin-bottom:40px;padding-bottom:15px;border-bottom:1px solid rgba(230,230,230,.7);flex-wrap:wrap;position:relative}header h1{color:#4a90e2;font-weight:600;font-size:2rem;position:relative;padding-left:15px}.logo-link{text-decoration:none;color:inherit}header h1:before{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);width:5px;height:70%;background:linear-gradient(to bottom,#4a90e2,#67b0f9);border-radius:3px}main{background-color:transparent;padding:0;border-radius:0;box-shadow:none}footer{margin-top:50px;text-align:center;color:#7f8c8d;font-size:.9rem;padding:20px 0;border-top:1px solid rgba(230,230,230,.7)}@media (max-width: 768px){.app-container{padding:15px 12px}header{flex-direction:row;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-bottom:25px;padding-bottom:12px}header{flex-direction:row;align-items:center;justify-content:space-between}header h1{font-size:1.5rem;padding-left:12px}header .language-switcher{margin-left:auto}header h1:before{width:4px;height:65%}footer{margin-top:30px;font-size:.8rem;padding:15px 0}}@media (max-width: 480px){header h1{font-size:1.3rem}.app-container{padding:12px 10px}header{gap:5px}header h1{font-size:1.3rem;margin-right:0;width:auto;margin-bottom:0}header .language-switcher{margin-left:auto}}.home-page[data-v-bb874f7b]{max-width:1200px;margin:0 auto;padding:20px}.hero-section[data-v-bb874f7b]{text-align:center;margin-bottom:30px;padding:25px 20px;background:linear-gradient(135deg,#f5f7fa 0%,#e4e8f0 100%);border-radius:12px;box-shadow:0 4px 15px #0000000d}.hero-section h1[data-v-bb874f7b]{font-size:2rem;color:#2c3e50;margin-bottom:10px}.hero-section p[data-v-bb874f7b]{font-size:1.1rem;color:#5a6c7d;max-width:700px;margin:0 auto}.action-buttons[data-v-bb874f7b]{display:grid;grid-template-columns:1fr 1fr;gap:30px}.action-button[data-v-bb874f7b]{display:flex;align-items:center;padding:30px;background-color:#fff;border-radius:12px;box-shadow:0 4px 15px #0000000d;transition:all .3s ease;text-decoration:none;color:inherit}.action-button[data-v-bb874f7b]:hover{transform:translateY(-5px);box-shadow:0 8px 25px #0000001a}.service-request[data-v-bb874f7b]{border-left:5px solid #4a90e2}.status-query[data-v-bb874f7b]{border-left:5px solid #50c878}.button-icon[data-v-bb874f7b]{font-size:2.5rem;margin-right:20px;width:60px;height:60px;display:flex;align-items:center;justify-content:center;border-radius:50%}.service-request .button-icon[data-v-bb874f7b]{background-color:#4a90e21a}.status-query .button-icon[data-v-bb874f7b]{background-color:#50c8781a}.button-content h2[data-v-bb874f7b]{font-size:1.5rem;margin:0 0 10px;color:#2c3e50}.button-content p[data-v-bb874f7b]{margin:0;color:#5a6c7d}.warranty-section[data-v-bb874f7b]{margin-bottom:30px;padding:25px 20px;background-color:#fff;border-radius:12px;box-shadow:0 4px 15px #0000000d;position:relative}.warranty-section h2[data-v-bb874f7b]{text-align:center;font-size:1.6rem;color:#2c3e50;margin-bottom:20px}.warranty-cards[data-v-bb874f7b]{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}.warranty-card[data-v-bb874f7b]{padding:20px 15px;background-color:#f8f9fa;border-radius:8px;text-align:center;position:relative;transition:all .3s ease;border-top:4px solid #4a90e2}.warranty-card[data-v-bb874f7b]:hover{transform:translateY(-5px);box-shadow:0 8px 15px #0000001a}.warranty-period[data-v-bb874f7b]{position:absolute;top:-12px;left:50%;transform:translate(-50%);background-color:#4a90e2;color:#fff;padding:4px 12px;border-radius:20px;font-weight:700;font-size:.9rem}.warranty-icon[data-v-bb874f7b]{font-size:2rem;margin:12px 0}.warranty-card h3[data-v-bb874f7b]{font-size:1.2rem;margin:10px 0;color:#2c3e50}.warranty-card p[data-v-bb874f7b]{color:#5a6c7d;font-size:.95rem;line-height:1.5}.warranty-card.expired[data-v-bb874f7b]{border-top-color:#e74c3c}.expired .warranty-period[data-v-bb874f7b]{background-color:#e74c3c}.faq-link-container[data-v-bb874f7b]{text-align:center;margin-top:30px}.faq-link[data-v-bb874f7b]{display:inline-block;color:#4a90e2;font-size:1.1rem;font-weight:600;text-decoration:none;padding:10px 20px;border-radius:8px;transition:all .3s ease}.faq-link[data-v-bb874f7b]:hover{background-color:#4a90e21a}.arrow[data-v-bb874f7b]{display:inline-block;margin-left:5px;transition:transform .3s ease}.faq-link:hover .arrow[data-v-bb874f7b]{transform:translate(5px)}@media (max-width: 768px){.action-buttons[data-v-bb874f7b]{grid-template-columns:1fr}.hero-section h1[data-v-bb874f7b]{font-size:2rem}.hero-section p[data-v-bb874f7b]{font-size:1rem}.warranty-cards[data-v-bb874f7b]{grid-template-columns:1fr;gap:30px}.warranty-section[data-v-bb874f7b]{padding:25px 20px}.warranty-section h2[data-v-bb874f7b]{font-size:1.6rem}}@media (max-width: 480px){.action-button[data-v-bb874f7b]{padding:20px}.button-icon[data-v-bb874f7b]{font-size:2rem;width:50px;height:50px;margin-right:15px;min-width:50px;border-radius:50%}.button-content h2[data-v-bb874f7b]{font-size:1.2rem}.hero-section[data-v-bb874f7b]{padding:30px 15px}.hero-section h1[data-v-bb874f7b]{font-size:1.8rem}}.service-request-intro[data-v-dfa0fa90]{max-width:900px;margin:0 auto;padding:20px}.intro-header[data-v-dfa0fa90]{text-align:center;margin-bottom:30px}.intro-header h1[data-v-dfa0fa90]{font-size:1.8rem;color:#2c3e50;margin-bottom:0}.process-steps[data-v-dfa0fa90]{display:flex;flex-direction:row;justify-content:space-between;margin-bottom:40px;background-color:#fff;border-radius:12px;padding:20px;box-shadow:0 4px 15px #0000000d}.step[data-v-dfa0fa90]{display:flex;flex-direction:column;align-items:center;text-align:center;flex:1;position:relative}.step[data-v-dfa0fa90]:not(:last-child):after{content:"";position:absolute;top:30px;right:-10px;width:20px;height:2px;background-color:#e0e0e0}.step-icon[data-v-dfa0fa90]{width:60px;height:60px;border-radius:50%;background-color:#f0f7ff;display:flex;align-items:center;justify-content:center;margin-bottom:15px;border:2px solid #4a90e2}.icon[data-v-dfa0fa90]{font-size:24px}.step-title[data-v-dfa0fa90]{font-size:.95rem;font-weight:600;color:#2c3e50;max-width:120px}.action-container[data-v-dfa0fa90]{text-align:center;margin-top:40px}.apply-button[data-v-dfa0fa90]{display:inline-block;background:linear-gradient(135deg,#4a90e2,#5ca9fb);color:#fff;font-size:1.1rem;font-weight:600;padding:15px 40px;border-radius:50px;text-decoration:none;box-shadow:0 4px 15px #4a90e24d;transition:all .3s ease}.apply-button[data-v-dfa0fa90]:hover{transform:translateY(-3px);box-shadow:0 6px 20px #4a90e266}@media (max-width: 768px){.intro-header h1[data-v-dfa0fa90]{font-size:1.6rem}.process-steps[data-v-dfa0fa90]{padding:15px 10px}.step-icon[data-v-dfa0fa90]{width:50px;height:50px}.icon[data-v-dfa0fa90]{font-size:20px}.step-title[data-v-dfa0fa90]{font-size:.85rem}.step[data-v-dfa0fa90]:not(:last-child):after{top:25px;width:15px}.apply-button[data-v-dfa0fa90]{padding:12px 30px;font-size:1rem}}@media (max-width: 480px){.intro-header h1[data-v-dfa0fa90]{font-size:1.5rem}.process-steps[data-v-dfa0fa90]{padding:12px 8px}.step-icon[data-v-dfa0fa90]{width:40px;height:40px;margin-bottom:10px}.icon[data-v-dfa0fa90]{font-size:16px}.step-title[data-v-dfa0fa90]{font-size:.75rem;max-width:70px}.step[data-v-dfa0fa90]:not(:last-child):after{top:20px;width:10px;right:-5px}.apply-button[data-v-dfa0fa90]{width:100%;padding:12px 20px}}.qr-scanner-container[data-v-96e8e52e]{position:fixed;top:0;left:0;width:100%;height:100%;background-color:#000000b3;display:flex;justify-content:center;align-items:center;z-index:1000;animation:fadeIn-96e8e52e .3s ease}.qr-scanner-modal[data-v-96e8e52e]{width:90%;max-width:500px;background-color:#fff;border-radius:12px;overflow:hidden;box-shadow:0 10px 25px #0003;display:flex;flex-direction:column}.qr-scanner-header[data-v-96e8e52e]{padding:15px 20px;background-color:#4a90e2;color:#fff;display:flex;justify-content:space-between;align-items:center}.qr-scanner-header h3[data-v-96e8e52e]{margin:0;font-size:18px;font-weight:600}.close-button[data-v-96e8e52e]{background:none;border:none;color:#fff;font-size:24px;cursor:pointer;padding:0;line-height:1}.qr-scanner-content[data-v-96e8e52e]{padding:30px 20px;flex:1}.qr-scanner-message[data-v-96e8e52e]{text-align:center;color:#333;padding:30px 0}.qr-scanner-status[data-v-96e8e52e]{margin:15px 0;font-weight:700;color:#4a90e2;animation:fadeIn-96e8e52e .5s ease-in-out}.qr-scanner-mock-message[data-v-96e8e52e]{margin-top:20px;color:#666;font-style:italic}.mock-scan-button[data-v-96e8e52e]{margin-top:20px;background:linear-gradient(90deg,#4a90e2,#5ca9fb);color:#fff;border:none;padding:15px 30px;border-radius:50px;cursor:pointer;font-size:18px;font-weight:600;transition:all .3s ease;box-shadow:0 4px 15px #4a90e24d;animation:pulse-light-96e8e52e 2s infinite}@keyframes pulse-light-96e8e52e{0%{transform:scale(1)}50%{transform:scale(1.05)}to{transform:scale(1)}}.mock-scan-button[data-v-96e8e52e]:hover{background:linear-gradient(90deg,#3a7bc8,#4a90e2);transform:translateY(-2px);box-shadow:0 6px 20px #4a90e266}.qr-scanner-footer[data-v-96e8e52e]{padding:15px 20px;display:flex;justify-content:flex-end;border-top:1px solid #eee}.cancel-button[data-v-96e8e52e]{background-color:#f1f1f1;color:#333;border:none;padding:8px 16px;border-radius:20px;cursor:pointer;font-size:14px;transition:background-color .3s}.cancel-button[data-v-96e8e52e]:hover{background-color:#e0e0e0}@keyframes fadeIn-96e8e52e{0%{opacity:0}to{opacity:1}}@media (max-width: 768px){.qr-scanner-modal[data-v-96e8e52e]{width:95%;max-height:90vh}}@media (max-width: 480px){.qr-scanner-header h3[data-v-96e8e52e]{font-size:16px}.qr-scanner-content[data-v-96e8e52e]{padding:20px 15px}.mock-scan-button[data-v-96e8e52e]{padding:8px 16px;font-size:14px}}.qr-scanner-video-container[data-v-96e8e52e]{position:relative;width:100%;height:300px;overflow:hidden;border-radius:8px;background-color:#000}.qr-scanner-video[data-v-96e8e52e]{width:100%;height:100%;object-fit:cover}.qr-scanner-overlay[data-v-96e8e52e]{position:absolute;top:0;left:0;width:100%;height:100%;display:flex;justify-content:center;align-items:center}.qr-scanner-target[data-v-96e8e52e]{width:200px;height:200px;border:2px solid rgba(255,255,255,.8);border-radius:10px;position:relative;transition:all .3s ease}.qr-scanner-target.detected[data-v-96e8e52e]{border-color:#4caf50;box-shadow:0 0 0 4px #4caf504d;animation:pulse-success-96e8e52e 1s infinite}@keyframes pulse-success-96e8e52e{0%{box-shadow:0 0 #4caf5080}70%{box-shadow:0 0 0 10px #4caf5000}to{box-shadow:0 0 #4caf5000}}.qr-scanner-target[data-v-96e8e52e]:before,.qr-scanner-target[data-v-96e8e52e]:after,.qr-scanner-target>div[data-v-96e8e52e]:before,.qr-scanner-target>div[data-v-96e8e52e]:after{content:"";position:absolute;width:20px;height:20px;border-color:#4a90e2;border-style:solid;border-width:0}.qr-scanner-target[data-v-96e8e52e]:before{top:-2px;left:-2px;border-top-width:4px;border-left-width:4px;border-top-left-radius:8px}.qr-scanner-target[data-v-96e8e52e]:after{bottom:-2px;right:-2px;border-bottom-width:4px;border-right-width:4px;border-bottom-right-radius:8px}.qr-scanner-target>div[data-v-96e8e52e]:before{top:-2px;right:-2px;border-top-width:4px;border-right-width:4px;border-top-right-radius:8px}.qr-scanner-target>div[data-v-96e8e52e]:after{bottom:-2px;left:-2px;border-bottom-width:4px;border-left-width:4px;border-bottom-left-radius:8px}.scanning-line[data-v-96e8e52e]{position:absolute;width:100%;height:2px;background-color:#4a90e2cc;top:50%;left:0;transform:translateY(-50%);animation:scanning-96e8e52e 2s linear infinite}@keyframes scanning-96e8e52e{0%{top:20%;opacity:.2}50%{top:80%;opacity:1}to{top:20%;opacity:.2}}.qr-scanner-instruction[data-v-96e8e52e]{position:absolute;bottom:20px;left:0;right:0;text-align:center;color:#fff;background-color:#00000080;padding:10px;margin:0;font-size:14px;transition:all .3s ease}.qr-scanner-error[data-v-96e8e52e]{display:flex;flex-direction:column;align-items:center;justify-content:center;height:200px;text-align:center;color:#e74c3c}.retry-button[data-v-96e8e52e]{margin-top:15px;background-color:#4a90e2;color:#fff;border:none;padding:8px 16px;border-radius:20px;cursor:pointer;font-size:14px;transition:background-color .3s}.retry-button[data-v-96e8e52e]:hover{background-color:#3a7bc8}.mock-scan-option[data-v-96e8e52e]{margin-top:20px;padding-top:15px;border-top:1px dashed #ddd;width:100%}.mock-scan-hint[data-v-96e8e52e]{font-size:14px;color:#666;margin-bottom:12px;font-style:italic}.mock-scan-button[data-v-96e8e52e]{background:linear-gradient(90deg,#4a90e2,#5ca9fb);color:#fff;border:none;padding:10px 20px;border-radius:50px;cursor:pointer;font-size:15px;font-weight:600;transition:all .3s ease;box-shadow:0 4px 10px #4a90e233}.mock-scan-button[data-v-96e8e52e]:hover{background:linear-gradient(90deg,#3a7bc8,#4a90e2);transform:translateY(-2px);box-shadow:0 6px 15px #4a90e24d}@media (max-width: 768px){.qr-scanner-video-container[data-v-96e8e52e]{height:250px}.qr-scanner-target[data-v-96e8e52e]{width:180px;height:180px}}@media (max-width: 480px){.qr-scanner-video-container[data-v-96e8e52e]{height:220px}.qr-scanner-target[data-v-96e8e52e]{width:150px;height:150px}.qr-scanner-instruction[data-v-96e8e52e]{font-size:12px;padding:8px}}.service-ticket-form[data-v-2a51afb6]{max-width:800px;width:100%;margin:0 auto;background-color:#fff;border-radius:12px;box-shadow:0 8px 30px #00000014;padding:30px 20px;transition:all .3s ease}@media (max-width: 768px){.service-ticket-form[data-v-2a51afb6]{padding:20px 15px;border-radius:8px;box-shadow:0 4px 15px #0000000f}}h2[data-v-2a51afb6]{margin-bottom:30px;color:#2c3e50;font-weight:600;text-align:center;position:relative;padding-bottom:15px;font-size:1.8rem}h2[data-v-2a51afb6]:after{content:"";position:absolute;bottom:0;left:50%;transform:translate(-50%);width:60px;height:4px;background:linear-gradient(90deg,#4a90e2,#67b0f9);border-radius:2px}@media (max-width: 768px){h2[data-v-2a51afb6]{font-size:1.5rem;margin-bottom:20px;padding-bottom:12px}h2[data-v-2a51afb6]:after{width:50px;height:3px}}.form-group[data-v-2a51afb6]{margin-bottom:28px;position:relative}label[data-v-2a51afb6]{display:block;margin-bottom:8px;font-weight:600;color:#2c3e50;font-size:.95rem;transition:all .3s ease}.input-with-actions[data-v-2a51afb6]{display:flex;gap:10px;align-items:stretch}.input-with-status[data-v-2a51afb6]{position:relative;display:flex;align-items:center;flex:1}input[data-v-2a51afb6],textarea[data-v-2a51afb6],select[data-v-2a51afb6]{width:100%;padding:12px 16px;border:2px solid #e0e7ff;border-radius:8px;font-size:16px;transition:all .3s ease;background-color:#f8faff;color:#2c3e50;box-shadow:0 2px 5px #00000005;-webkit-appearance:none;-moz-appearance:none;appearance:none}input[data-v-2a51afb6]:focus,textarea[data-v-2a51afb6]:focus,select[data-v-2a51afb6]:focus{outline:none;border-color:#4a90e2;box-shadow:0 0 0 3px #4a90e21a;background-color:#fff}input.validating[data-v-2a51afb6]{border-color:#f39c12;background-color:#fef9e7;animation:pulse-2a51afb6 1.5s infinite}input.qr-scanned[data-v-2a51afb6]{border-color:#4caf50;background-color:#f0fff4;animation:pulse-green-2a51afb6 1.5s}@keyframes pulse-green-2a51afb6{0%{box-shadow:0 0 #4caf5066}70%{box-shadow:0 0 0 8px #4caf5000}to{box-shadow:0 0 #4caf5000}}@keyframes pulse-2a51afb6{0%{box-shadow:0 0 #f39c1266}70%{box-shadow:0 0 0 6px #f39c1200}to{box-shadow:0 0 #f39c1200}}@media (max-width: 768px){.form-group[data-v-2a51afb6]{margin-bottom:20px}label[data-v-2a51afb6]{font-size:.9rem;margin-bottom:6px}input[data-v-2a51afb6],textarea[data-v-2a51afb6],select[data-v-2a51afb6]{padding:10px 14px;font-size:15px;border-width:1px}input[type=radio][data-v-2a51afb6],input[type=checkbox][data-v-2a51afb6]{min-width:20px;min-height:20px}}.status-indicator[data-v-2a51afb6]{position:absolute;right:16px;color:#f39c12;font-size:20px;animation:spin-2a51afb6 1s linear infinite;z-index:2}@keyframes spin-2a51afb6{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.error-message[data-v-2a51afb6]{display:block;color:#e74c3c;font-size:14px;margin-top:8px;padding-left:5px;font-weight:500;transition:all .3s ease;animation:fadeIn-2a51afb6 .3s ease-in-out}@keyframes fadeIn-2a51afb6{0%{opacity:0;transform:translateY(-5px)}to{opacity:1;transform:translateY(0)}}@media (max-width: 768px){.status-indicator[data-v-2a51afb6]{right:12px;font-size:18px}.error-message[data-v-2a51afb6]{font-size:13px;margin-top:6px;padding-left:2px}}.device-info[data-v-2a51afb6]{display:block;color:#2980b9;font-size:14px;margin-top:10px;background-color:#ebf5fb;padding:12px 16px;border-radius:8px;border-left:4px solid #3498db;box-shadow:0 2px 5px #0000000d;animation:fadeIn-2a51afb6 .5s ease-in-out}.upload-status[data-v-2a51afb6]{margin-top:15px;animation:fadeIn-2a51afb6 .5s ease-in-out}.progress-bar[data-v-2a51afb6]{width:100%;height:12px;background-color:#f1f1f1;border-radius:6px;overflow:hidden;margin-bottom:10px;box-shadow:inset 0 1px 3px #0000001a}.progress-fill[data-v-2a51afb6]{height:100%;background:linear-gradient(90deg,#4a90e2,#67b0f9);transition:width .3s ease;border-radius:6px;box-shadow:0 1px 3px #0000001a;animation:pulse-light-2a51afb6 1.5s infinite}@keyframes pulse-light-2a51afb6{0%{opacity:.8}50%{opacity:1}to{opacity:.8}}.upload-message[data-v-2a51afb6]{font-size:14px;color:#4a90e2;font-weight:500;display:flex;align-items:center}@media (max-width: 768px){.device-info[data-v-2a51afb6]{font-size:13px;padding:10px 12px;margin-top:8px;border-left-width:3px}.upload-status[data-v-2a51afb6]{margin-top:12px}.progress-bar[data-v-2a51afb6]{height:10px;margin-bottom:8px}.upload-message[data-v-2a51afb6]{font-size:13px}}.upload-success[data-v-2a51afb6]{margin-top:15px;padding:15px;background-color:#edf7ed;color:#155724;border-radius:8px;border-left:4px solid #28a745;box-shadow:0 2px 5px #0000000d;animation:fadeIn-2a51afb6 .5s ease-in-out}.video-url[data-v-2a51afb6]{font-size:13px;word-break:break-all;margin-top:8px;color:#666;background-color:#f8f9fa;padding:8px 12px;border-radius:4px;border:1px dashed #ccc}.captcha-group[data-v-2a51afb6]{margin-bottom:25px}.captcha-inline-container[data-v-2a51afb6]{display:flex;align-items:center;gap:12px}.captcha-input[data-v-2a51afb6]{flex:1;min-width:0;padding:10px 12px;border:1px solid #ddd;border-radius:4px;font-size:16px;transition:border-color .3s,box-shadow .3s}.captcha-input[data-v-2a51afb6]:focus{border-color:#4a90e2;box-shadow:0 0 0 2px #4a90e21a;outline:none}.captcha-display[data-v-2a51afb6]{flex-shrink:0;width:110px;height:38px;background-color:#f8f9fa;border:1px solid #ddd;border-radius:4px;overflow:hidden;display:flex;align-items:center;justify-content:center;margin-right:8px}.captcha-image[data-v-2a51afb6]{max-width:100%;max-height:100%;display:block}.refresh-button[data-v-2a51afb6]{flex-shrink:0;width:36px;height:36px;min-width:36px;min-height:36px;background:linear-gradient(135deg,#4a90e2,#5ca9fb);color:#fff;border:none;border-radius:50%;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0;margin:0;transition:all .3s ease;box-shadow:0 4px 10px #4a90e24d;overflow:hidden}.refresh-button[data-v-2a51afb6]:hover{background:linear-gradient(135deg,#3a7bc8,#4a90e2);transform:rotate(180deg) translateY(-2px);box-shadow:0 6px 15px #4a90e266}.refresh-icon[data-v-2a51afb6]{font-size:18px;color:#fff;display:block;line-height:1;width:18px;height:18px;text-align:center}@media (max-width: 768px){.captcha-inline-container[data-v-2a51afb6]{flex-wrap:wrap}.captcha-input[data-v-2a51afb6]{flex-basis:100%;margin-bottom:8px}.captcha-display[data-v-2a51afb6]{flex-grow:0;width:auto}}@media (max-width: 480px){.captcha-display[data-v-2a51afb6]{width:auto;max-width:calc(100% - 60px)}}@media (max-width: 768px){.upload-success[data-v-2a51afb6]{margin-top:12px;padding:12px;border-left-width:3px}.video-url[data-v-2a51afb6]{font-size:12px;padding:6px 10px;margin-top:6px}}.file-upload-container[data-v-2a51afb6]{position:relative;margin-bottom:10px}.file-upload-label[data-v-2a51afb6]{display:flex;align-items:center;padding:15px;background-color:#f8faff;border:2px dashed #c8d4e8;border-radius:8px;cursor:pointer;transition:all .3s ease;gap:10px}.file-upload-label[data-v-2a51afb6]:hover{background-color:#eef2ff;border-color:#4a90e2}.file-upload-icon[data-v-2a51afb6]{font-size:24px;margin-right:5px}.file-upload-text[data-v-2a51afb6]{flex:1;font-size:16px;color:#666}.file-upload-button[data-v-2a51afb6]{background-color:#4a90e2;color:#fff;padding:8px 16px;border-radius:20px;font-size:14px;font-weight:500;transition:all .3s ease}.file-upload-label:hover .file-upload-button[data-v-2a51afb6]{background-color:#3a7bc8}@media (max-width: 768px){.file-upload-label[data-v-2a51afb6]{padding:12px;flex-wrap:wrap;gap:8px}.file-upload-icon[data-v-2a51afb6]{font-size:20px}.file-upload-text[data-v-2a51afb6]{font-size:14px;width:100%;order:3;margin-top:5px}.file-upload-button[data-v-2a51afb6]{padding:6px 12px;font-size:13px;margin-left:auto}}.file-info[data-v-2a51afb6]{font-size:14px;color:#666;margin-top:8px;display:flex;align-items:center;gap:5px}.file-info[data-v-2a51afb6]:before{content:"📋";font-size:16px}.video-upload-preview-container[data-v-2a51afb6]{position:relative;width:100%;min-height:200px;border-radius:12px;overflow:hidden;background-color:#f8faff;border:2px dashed #c8d4e8;transition:all .3s ease;margin-bottom:10px}.video-upload-preview-container[data-v-2a51afb6]:hover{border-color:#4a90e2;background-color:#f0f5ff}.video-upload-preview-container.has-video[data-v-2a51afb6]{border:none;background-color:#000;box-shadow:0 4px 15px #0000001a}.video-upload-preview-container.uploading[data-v-2a51afb6]{border-color:#4a90e2}.video-upload-placeholder[data-v-2a51afb6]{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:30px 20px;text-align:center;height:100%;min-height:200px}.upload-icon-container[data-v-2a51afb6]{width:80px;height:80px;border-radius:50%;background:linear-gradient(135deg,#4a90e2,#5ca9fb);display:flex;align-items:center;justify-content:center;margin-bottom:15px;box-shadow:0 4px 10px #4a90e24d}.upload-icon[data-v-2a51afb6]{font-size:36px;color:#fff}.upload-instruction[data-v-2a51afb6]{color:#666;margin-bottom:20px;font-size:16px}.upload-button[data-v-2a51afb6]{background:linear-gradient(90deg,#4a90e2,#5ca9fb);color:#fff;border:none;padding:10px 20px;border-radius:50px;cursor:pointer;font-size:15px;font-weight:600;transition:all .3s ease;box-shadow:0 4px 10px #4a90e233;display:inline-block;margin-bottom:15px}.upload-button[data-v-2a51afb6]:hover{transform:translateY(-2px);box-shadow:0 6px 15px #4a90e24d}.video-preview-container[data-v-2a51afb6]{position:relative;width:100%;height:100%;min-height:200px;background-color:#000}.video-player[data-v-2a51afb6]{width:100%;height:100%}.video-player video[data-v-2a51afb6]{width:100%;height:100%;object-fit:contain;max-height:400px;display:block}.video-controls-overlay[data-v-2a51afb6]{position:absolute;bottom:0;left:0;right:0;background:linear-gradient(to top,rgba(0,0,0,.7),transparent);padding:30px 20px 15px;display:flex;justify-content:center;opacity:0;transition:opacity .3s ease}.video-preview-container:hover .video-controls-overlay[data-v-2a51afb6]{opacity:1}.video-control-buttons[data-v-2a51afb6]{display:flex;gap:10px;justify-content:center}.video-control-button[data-v-2a51afb6]{background:rgba(255,255,255,.2);color:#fff;border:1px solid rgba(255,255,255,.4);padding:8px 16px;border-radius:50px;cursor:pointer;font-size:14px;transition:all .3s ease;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);display:flex;align-items:center;gap:5px}.video-control-button[data-v-2a51afb6]:hover{background:rgba(255,255,255,.3)}.delete-button[data-v-2a51afb6]{background:rgba(220,53,69,.2);border-color:#dc354566}.delete-button[data-v-2a51afb6]:hover{background:rgba(220,53,69,.3)}.button-icon[data-v-2a51afb6]{font-size:16px}.upload-progress-overlay[data-v-2a51afb6]{position:absolute;top:0;left:0;right:0;bottom:0;background-color:#000000b3;display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:2;animation:fadeIn-2a51afb6 .3s ease-in-out}.progress-circle-container[data-v-2a51afb6]{position:relative;width:70px;height:70px;margin-bottom:15px}.progress-circle-bg[data-v-2a51afb6]{transform:rotate(-90deg);transform-origin:center}.progress-circle-fill[data-v-2a51afb6]{transform:rotate(-90deg);transform-origin:center;transition:stroke-dashoffset .3s ease}.progress-percentage[data-v-2a51afb6]{position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);font-size:16px;font-weight:700;color:#fff}.upload-status-text[data-v-2a51afb6]{color:#fff;font-size:14px}.upload-success-overlay[data-v-2a51afb6]{position:absolute;top:0;left:0;right:0;bottom:0;background-color:#28a745cc;display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:2;animation:fadeIn-2a51afb6 .3s ease-in-out}.success-icon[data-v-2a51afb6]{width:60px;height:60px;border-radius:50%;background-color:#fff;color:#28a745;display:flex;align-items:center;justify-content:center;font-size:30px;font-weight:700;margin-bottom:15px;animation:scaleIn-2a51afb6 .5s ease-in-out}@keyframes scaleIn-2a51afb6{0%{transform:scale(0)}70%{transform:scale(1.1)}to{transform:scale(1)}}.success-text[data-v-2a51afb6]{color:#fff;font-size:16px;font-weight:600;margin-bottom:15px}.reupload-button[data-v-2a51afb6]{background:rgba(255,255,255,.25);color:#fff;border:1px solid rgba(255,255,255,.5);padding:8px 16px;border-radius:50px;cursor:pointer;font-size:14px;transition:all .3s ease}.reupload-button[data-v-2a51afb6]:hover{background:rgba(255,255,255,.35);transform:translateY(-2px)}.file-upload-input[data-v-2a51afb6]{position:absolute;width:.1px;height:.1px;opacity:0;overflow:hidden;z-index:-1}@media (max-width: 768px){.file-info[data-v-2a51afb6]{font-size:13px;margin-top:6px}.file-info[data-v-2a51afb6]:before{font-size:14px}.video-upload-preview-container[data-v-2a51afb6]{min-height:180px;border-radius:8px}.video-upload-placeholder[data-v-2a51afb6]{padding:20px 15px;min-height:180px}.upload-icon-container[data-v-2a51afb6]{width:60px;height:60px;margin-bottom:10px}.upload-icon[data-v-2a51afb6]{font-size:28px}.upload-instruction[data-v-2a51afb6]{font-size:14px;margin-bottom:15px}.upload-button[data-v-2a51afb6]{padding:8px 16px;font-size:14px}.video-player video[data-v-2a51afb6]{max-height:300px}.progress-circle-container[data-v-2a51afb6]{width:60px;height:60px}.progress-percentage[data-v-2a51afb6]{font-size:14px}.success-icon[data-v-2a51afb6]{width:50px;height:50px;font-size:24px}.success-text[data-v-2a51afb6]{font-size:14px;margin-bottom:10px}.video-control-buttons[data-v-2a51afb6]{gap:8px}.video-control-button[data-v-2a51afb6]{padding:6px 12px;font-size:13px}.button-icon[data-v-2a51afb6]{font-size:14px}.reupload-button[data-v-2a51afb6]{padding:6px 12px;font-size:13px}}.form-actions[data-v-2a51afb6]{margin-top:40px;text-align:center}button[data-v-2a51afb6]{background:linear-gradient(90deg,#4a90e2,#5ca9fb);color:#fff;border:none;padding:14px 28px;border-radius:50px;cursor:pointer;font-size:16px;font-weight:600;transition:all .3s ease;box-shadow:0 4px 15px #4a90e24d;min-width:200px;position:relative;overflow:hidden;-webkit-tap-highlight-color:transparent;touch-action:manipulation}button[data-v-2a51afb6]:after{content:"";position:absolute;top:0;left:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.2),transparent);transition:all .5s ease}button[data-v-2a51afb6]:hover{background:linear-gradient(90deg,#3a7bc8,#4a90e2);transform:translateY(-2px);box-shadow:0 6px 20px #4a90e266}button[data-v-2a51afb6]:hover:after{left:100%}button[data-v-2a51afb6]:active{transform:translateY(1px);box-shadow:0 2px 10px #4a90e24d}button[data-v-2a51afb6]:disabled{background:#e0e0e0;color:#a0a0a0;cursor:not-allowed;box-shadow:none;transform:none}.success-message[data-v-2a51afb6]{margin-top:30px;padding:25px;background-color:#edf7ed;color:#155724;border-radius:12px;text-align:center;box-shadow:0 4px 15px #0000000d;border-left:5px solid #28a745;animation:fadeInUp-2a51afb6 .5s ease-in-out}@keyframes fadeInUp-2a51afb6{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.ticket-id[data-v-2a51afb6]{margin-top:15px;font-weight:700;font-size:20px;color:#28a745;background-color:#28a7451a;padding:10px 15px;border-radius:8px;display:inline-block}.scan-qr-button[data-v-2a51afb6]{background:linear-gradient(135deg,#4a90e2,#5ca9fb);color:#fff;border:none;border-radius:50px;padding:8px 16px;cursor:pointer;font-size:14px;font-weight:600;display:flex;align-items:center;justify-content:center;gap:8px;transition:all .3s ease;min-width:120px;box-shadow:0 4px 10px #4a90e24d;position:relative;overflow:hidden}.scan-qr-button[data-v-2a51afb6]:hover{background:linear-gradient(135deg,#3a7bc8,#4a90e2);transform:translateY(-2px);box-shadow:0 6px 15px #4a90e266}.scan-qr-button[data-v-2a51afb6]:active{transform:translateY(1px);box-shadow:0 2px 5px #4a90e24d}.qr-icon-wrapper[data-v-2a51afb6]{position:relative;width:20px;height:20px;display:flex;align-items:center;justify-content:center}.qr-icon-frame[data-v-2a51afb6]{position:absolute;width:16px;height:16px;border:2px solid white;border-radius:3px}.qr-icon-scan[data-v-2a51afb6]{position:absolute;width:20px;height:2px;background-color:#fff;animation:scanning-line-2a51afb6 1.5s infinite}@keyframes scanning-line-2a51afb6{0%{transform:translateY(-6px);opacity:.3}50%{transform:translateY(6px);opacity:1}to{transform:translateY(-6px);opacity:.3}}.qr-text[data-v-2a51afb6]{font-size:14px;font-weight:600;letter-spacing:.5px}@media (max-width: 768px){.scan-qr-button[data-v-2a51afb6]{min-width:auto;width:44px;height:44px;padding:0;border-radius:50%;justify-content:center}.qr-text[data-v-2a51afb6]{display:none}.qr-icon-wrapper[data-v-2a51afb6]{width:24px;height:24px}.qr-icon-frame[data-v-2a51afb6]{width:18px;height:18px}}@media (max-width: 768px){.form-actions[data-v-2a51afb6]{margin-top:30px}button[data-v-2a51afb6]{padding:12px 24px;font-size:15px;min-width:180px;box-shadow:0 3px 10px #4a90e240}.success-message[data-v-2a51afb6]{margin-top:25px;padding:20px 15px;border-radius:8px;border-left-width:4px}.ticket-id[data-v-2a51afb6]{margin-top:12px;font-size:18px;padding:8px 12px}}.status-query[data-v-b96c5f93]{max-width:900px;margin:0 auto;padding:20px}.query-header[data-v-b96c5f93]{text-align:center;margin-bottom:40px}.query-header h1[data-v-b96c5f93]{font-size:2.2rem;color:#2c3e50;margin-bottom:15px}.query-header p[data-v-b96c5f93]{font-size:1.1rem;color:#5a6c7d;max-width:700px;margin:0 auto}.search-container[data-v-b96c5f93]{margin-bottom:40px}.search-box[data-v-b96c5f93]{display:flex;max-width:600px;margin:0 auto}.search-box input[data-v-b96c5f93]{flex-grow:1;padding:15px 20px;border:2px solid #e0e7ff;border-radius:8px 0 0 8px;font-size:1rem;outline:none;transition:border-color .3s}.search-box input[data-v-b96c5f93]:focus{border-color:#4a90e2}.search-box button[data-v-b96c5f93]{background:linear-gradient(135deg,#4a90e2,#5ca9fb);color:#fff;border:none;padding:0 25px;border-radius:0 8px 8px 0;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s}.search-box button[data-v-b96c5f93]:hover{background:linear-gradient(135deg,#3a7bc8,#4a90e2)}.search-hint[data-v-b96c5f93]{text-align:center;color:#8a9aad;font-size:.9rem;margin-top:10px}.loading-container[data-v-b96c5f93]{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:50px 0}.loading-spinner[data-v-b96c5f93]{width:40px;height:40px;border:4px solid rgba(74,144,226,.1);border-left-color:#4a90e2;border-radius:50%;animation:spin-b96c5f93 1s linear infinite;margin-bottom:20px}@keyframes spin-b96c5f93{to{transform:rotate(360deg)}}.status-result[data-v-b96c5f93]{background-color:#fff;border-radius:12px;box-shadow:0 4px 15px #0000000d;padding:30px;margin-bottom:30px}.status-header[data-v-b96c5f93]{margin-bottom:30px}.status-header h2[data-v-b96c5f93]{font-size:1.5rem;color:#2c3e50;margin-bottom:20px}.ticket-info[data-v-b96c5f93]{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:15px;background-color:#f8faff;padding:20px;border-radius:8px}.info-item[data-v-b96c5f93]{display:flex;flex-direction:column}.info-item .label[data-v-b96c5f93]{font-size:.9rem;color:#8a9aad;margin-bottom:5px}.info-item .value[data-v-b96c5f93]{font-size:1.1rem;font-weight:600;color:#2c3e50}.status-timeline[data-v-b96c5f93]{margin-bottom:30px}.timeline-step[data-v-b96c5f93]{display:flex;margin-bottom:30px}.timeline-indicator[data-v-b96c5f93]{display:flex;flex-direction:column;align-items:center;margin-right:20px}.indicator-circle[data-v-b96c5f93]{width:24px;height:24px;border-radius:50%;background-color:#e0e7ff;border:2px solid #c0c9e0;margin-bottom:5px}.indicator-line[data-v-b96c5f93]{width:2px;flex-grow:1;background-color:#e0e7ff}.timeline-step.completed .indicator-circle[data-v-b96c5f93]{background-color:#4a90e2;border-color:#3a7bc8}.timeline-step.completed .indicator-line[data-v-b96c5f93]{background-color:#4a90e2}.timeline-step.current .indicator-circle[data-v-b96c5f93]{background-color:#50c878;border-color:#40a868;box-shadow:0 0 0 4px #50c87833}.timeline-content[data-v-b96c5f93]{flex-grow:1}.timeline-content h3[data-v-b96c5f93]{font-size:1.2rem;color:#2c3e50;margin:0 0 10px}.timeline-content p[data-v-b96c5f93]{color:#5a6c7d;margin:0 0 10px}.step-date[data-v-b96c5f93]{font-size:.9rem;color:#8a9aad}.estimated-completion[data-v-b96c5f93]{background-color:#f8faff;padding:15px 20px;border-radius:8px;border-left:4px solid #50c878}.estimated-completion p[data-v-b96c5f93]{margin:0;color:#2c3e50}.status-not-found[data-v-b96c5f93]{background-color:#fff;border-radius:12px;box-shadow:0 4px 15px #0000000d;padding:30px;text-align:center}.not-found-icon[data-v-b96c5f93]{font-size:3rem;margin-bottom:20px}.status-not-found h2[data-v-b96c5f93]{font-size:1.5rem;color:#2c3e50;margin-bottom:15px}.status-not-found p[data-v-b96c5f93]{color:#5a6c7d;margin-bottom:30px}.suggestions[data-v-b96c5f93]{text-align:left;background-color:#f8faff;padding:20px;border-radius:8px;margin-bottom:30px}.suggestions h3[data-v-b96c5f93]{font-size:1.1rem;color:#2c3e50;margin-top:0;margin-bottom:15px}.suggestions ul[data-v-b96c5f93]{margin:0;padding-left:20px}.suggestions li[data-v-b96c5f93]{margin-bottom:10px;color:#5a6c7d}.try-again-button[data-v-b96c5f93]{background-color:#f8faff;color:#4a90e2;border:2px solid #4a90e2;padding:12px 30px;border-radius:50px;font-size:1rem;font-weight:600;cursor:pointer;transition:all .3s}.try-again-button[data-v-b96c5f93]:hover{background-color:#4a90e2;color:#fff}@media (max-width: 768px){.query-header h1[data-v-b96c5f93]{font-size:1.8rem}.query-header p[data-v-b96c5f93]{font-size:1rem}.search-box input[data-v-b96c5f93]{padding:12px 15px}.search-box button[data-v-b96c5f93]{padding:0 20px}.status-result[data-v-b96c5f93]{padding:20px}.ticket-info[data-v-b96c5f93]{grid-template-columns:1fr}}@media (max-width: 480px){.query-header h1[data-v-b96c5f93]{font-size:1.6rem}.search-box[data-v-b96c5f93]{flex-direction:column}.search-box input[data-v-b96c5f93]{border-radius:8px;margin-bottom:10px}.search-box button[data-v-b96c5f93]{border-radius:8px;padding:12px}.status-result[data-v-b96c5f93]{padding:15px}.timeline-indicator[data-v-b96c5f93]{margin-right:15px}.timeline-content h3[data-v-b96c5f93]{font-size:1.1rem}}.faq-page[data-v-e7999938]{max-width:900px;margin:0 auto;padding:20px}.faq-header[data-v-e7999938]{text-align:center;margin-bottom:40px}.faq-header h1[data-v-e7999938]{font-size:2rem;color:#2c3e50;margin-bottom:15px}.faq-header p[data-v-e7999938]{font-size:1.1rem;color:#5a6c7d;max-width:700px;margin:0 auto}.faq-container[data-v-e7999938]{display:flex;flex-direction:column;gap:20px}.faq-section[data-v-e7999938]{background-color:#fff;border-radius:12px;overflow:hidden;box-shadow:0 4px 15px #0000000d}.faq-question[data-v-e7999938]{padding:20px;background-color:#f8f9fa;display:flex;justify-content:space-between;align-items:center;cursor:pointer;transition:background-color .3s}.faq-question[data-v-e7999938]:hover{background-color:#f0f2f5}.faq-question h2[data-v-e7999938]{margin:0;font-size:1.3rem;color:#2c3e50}.toggle-icon[data-v-e7999938]{font-size:1.5rem;color:#4a90e2;font-weight:700}.faq-answer[data-v-e7999938]{padding:0 20px 20px}.faq-item[data-v-e7999938]{margin-bottom:20px}.faq-item[data-v-e7999938]:last-child{margin-bottom:0}.faq-item h3[data-v-e7999938]{font-size:1.1rem;color:#2c3e50;margin-bottom:10px}.faq-item p[data-v-e7999938]{color:#5a6c7d;line-height:1.6;margin:0}@media (max-width: 768px){.faq-header h1[data-v-e7999938]{font-size:1.8rem}.faq-header p[data-v-e7999938]{font-size:1rem}.faq-question h2[data-v-e7999938]{font-size:1.2rem}.faq-item h3[data-v-e7999938]{font-size:1rem}}@media (max-width: 480px){.faq-header h1[data-v-e7999938]{font-size:1.6rem}.faq-question[data-v-e7999938]{padding:15px}.faq-question h2[data-v-e7999938]{font-size:1.1rem}.faq-answer[data-v-e7999938]{padding:0 15px 15px}}*{-webkit-touch-callout:none;-webkit-user-select:none;-khtml-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none;touch-action:manipulation}input,textarea{-webkit-user-select:text;-khtml-user-select:text;-moz-user-select:text;-ms-user-select:text;user-select:text;touch-action:auto}a,button,input,select,textarea,label,div[role=button]{-webkit-tap-highlight-color:rgba(0,0,0,0);tap-highlight-color:rgba(0,0,0,0)}input,textarea{-webkit-appearance:none;-moz-appearance:none;appearance:none}.full-height{height:100vh;height:-webkit-fill-available;height:fill-available}.smooth-scroll{-webkit-overflow-scrolling:touch;overflow-y:auto}.text-ellipsis{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mobile-button{min-height:44px;padding:12px 20px}@media (max-width: 768px){input,select,textarea{font-size:16px!important}.form-group{margin-bottom:20px}.form-actions button{margin:5px}}